Refund Policy

Last updated: 2026-11-03

Digital product, real refunds

The document is delivered instantly, so a blanket "no refunds on digital goods" policy would be unfair. We refund within 7 days of purchase when the problem is on our side.

We refund when

• The PDF is generated with an error — wrong state rule, missing section, garbled text, wrong amount arithmetic, or a watermark left in the paid file.
• You were charged twice for the same order.
• The document never arrives and the confirmation-page link does not work either.

We do not refund when

• You entered incorrect facts (wrong dates, wrong rate, wrong employer name). We will regenerate once with corrected facts at no charge within 7 days — ask first.
• Your employer simply did not pay after receiving the letter. That outcome is outside our control and not guaranteed.
• You changed your mind after the file was delivered and used.

How to ask

Email support@locafact.com with the order id (it is in your delivery email) and a one-line description of the problem. Refunds are issued through Creem to the original payment method, usually within 5-10 business days.