Contact
Last updated: September 29, 2026
support@locafact.com — one inbox for everything; billing and refund questions are answered first. We reply within 24–48 hours (business days).
What to include
- The email you paid with (or used for sign-in) — it makes lookups instant.
- For refunds: the order or invoice number from your Creem receipt.
- For report questions: the client domain the report is about.
Refunds and billing
Refunds are handled by email — see the refund policy for the windows and what to include. Creem, our merchant of record, appears on your bank statement as the seller of record.
Privacy and data requests
To access, correct or delete your data, email us from the address on your account — see the privacy policy for what we keep and for how long.
Postal address
Shanghai Yujun Information Technology Co., Ltd.
Room 2281, No. 2, Lane 65, Huandong 1st Road,
Fengjing Town, Jinshan District, Shanghai, China